Documentation/FAQ & Troubleshooting
Does CoTeam ever make up an answer? No. If CoTeam can't find a good source for a question, it labels the answer as low confidence and tells you exactly what document would resolve it, instead of presenting a guess as a fact. See Confidence Scoring & Gap Detection.
Is my data used to train any AI models? No — never. Your documents, questions, and answers are never used to train CoTeam's models or any third-party model, including Anthropic's Claude or OpenAI's embedding model, both of which CoTeam uses under API terms that prohibit training on API inputs. Anthropic receives only the specific relevant excerpts needed to answer a question, not your full knowledge base, and never receives personal information or user identifiers.
Is my workspace data shared with other CoTeam customers? No. Your workspace is isolated — its content is never shared with, or used to answer questions for, any other CoTeam customer.
Why is a source stuck on "Processing"? Larger documents can take a few minutes to parse and index, especially large PDFs or multi-tab Excel files. If it's been processing for an extended period, try re-ingesting it — if it fails again, check the error message shown next to the source on the Knowledge Base page.
Why did a source fail? The Knowledge Base page shows an error message alongside any failed source. Common causes are unsupported or corrupted file formats, or files that exceed size limits.
My knowledge base has old information in it — what do I do? Re-ingest the specific source after updating the underlying document, or delete it and upload the current version. CoTeam flags any source older than 90 days as a reminder to check whether it needs refreshing.
I got a low-confidence answer — what now? Check the specific document CoTeam recommends adding. Once it's uploaded, that topic is answered automatically going forward, for both Ask and future questionnaires — you only have to close a gap once.
Can I edit an answer before sending it? Yes — both in Ask and in a questionnaire review session. Editing an answer saves it as a correction, which improves future answers on that same question type.
What happens if I hit my evaluation limit (10 Ask responses or 2 questionnaire runs)? That specific action is paused with a prompt to upgrade. Everything else in your workspace — including knowledge base uploads — continues to work normally. See Billing & Plans.
Does the expert I send a question to need a CoTeam account? No. They receive a link by email and can review, edit, and submit directly — nothing to sign up for or install.
What if the SME review link expires before they respond? Links expire after 5 days. If that happens, simply request review again from the same questionnaire.
Who can invite new team members? Only workspace owners and admins. See Team & Roles.
Who can see billing information? Only the workspace owner.
How do I cancel my subscription? Email founders@coteamai.com at least 14 days before your renewal date.
Do I need to manually update my seat count when I add or remove team members? Solo is a single-seat plan, so it doesn't have a seat count to manage. If you're on a team plan, seat count updates automatically as your team changes, within your plan's seat limit.
Reach out directly at founders@coteamai.com — a real person will respond, not a ticketing queue.