Forward-to-Answer

No dashboard, no copy-pasting a question somewhere else. Every workspace gets a dedicated email address — forward a prospect's question to it, and a sourced, ready-to-send answer arrives in your inbox in about 30 seconds.

Your team's address

Your workspace's Forward-to-Answer address follows this pattern:

ask@{your-workspace}.inbound.coteamai.com

It's set once in Settings and works for every SE on the team — there's nothing individual team members need to configure.

How it works

1. Forward a prospect's email (or just the relevant portion) to your team's address
2. CoTeam automatically strips forwarding headers and quoted thread history to find the prospect's actual question
3. A reply arrives in your inbox in about 30 seconds, containing:
   • The sourced answer
   • Its confidence level
   • The source document it was drawn from
   • A link back into CoTeam to save the exchange to your knowledge base or add a missing source

Why use this instead of the dashboard

If your team already has a habit of forwarding prospect questions to a shared inbox or Slack channel for someone to answer, Forward-to-Answer replaces that step with one that already has the answer attached — no new habit to build, no context-switching into a separate tool.

What it's connected to

Answers sent through Forward-to-Answer are grounded in the same knowledge base as Ask, the Chrome extension, and the questionnaire review session — and saving one back to the knowledge base strengthens answers everywhere else the same way. See Confidence Scoring & Gap Detection for how that compounding works.